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At Moture, every piece is crafted with intention and care.
While we hope each order feels right the moment it reaches you,
we understand that sometimes it may not.

Return & Exchange Policy

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7 Days

Return / Exchange Window

Secure & Authentic

Security tag must remain intact

Easy Pickup

Hassle-free reverse pickup service

Need Help?

We’re here for you every step of the way

Our Policy at a Glance

Click on any topic to read more details.

  • You may request a return or exchange within 7 days from the date of delivery.

    • Day 1 is counted from the date the order is marked as delivered

    • Requests raised after 7 days will not be eligible

  • To qualify for a return or exchange, the product must meet all of the following conditions:

    • Must be unused, unworn, and unwashed

    • Must be in original condition, without any stains, marks, or damage

    • All original tags, labels, and packaging must be intact

    • The security tag/seal must remain attached and untampered

    • Must include any accessories, extras, or complimentary items received with the order

    Moture reserves the right to decline a return request if these conditions are not met.

    • Each Moture piece comes with a security tag to ensure authenticity and product care.

    • For a return or exchange to remain eligible, the security tag and seal must stay intact and untampered.

    • Once removed or broken, the piece will no longer qualify for return or exchange.

    • We recommend trying your garment gently before removing the tag.

    • Customers must initiate a return/exchange request through our returns portal or customer support

    • Once approved, a reverse pickup will be arranged within 2–4 business days (subject to serviceability)

    • The product must be handed over in secure packaging to avoid damage during transit
       

    If reverse pickup is not available in your location:
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    • You may be required to self-ship the product to our return address

    • The shipment must be made through a reliable courier service with tracking

    • Shipping reimbursement (if applicable) will be processed after verification

  • We offer one (1) complimentary exchange per order, subject to stock availability.

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    Exchange Options:

    • Size exchange (recommended)

    • Exchange for another product of equal or higher value

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    Important Notes:

    • If the new product has a higher price, the difference must be paid before dispatch

    • If the desired size/product is unavailable, you may opt for a refund or store credit

    • Exchange requests are processed only after the original item is picked up and passes quality inspection

  • The following items are not eligible for return or exchange:

    • Products purchased during sale, clearance, or promotional offers

    • Customized or made-to-order items

    • Items without original packaging or tags

    • Products showing signs of usage, washing, alteration, or damage caused after delivery

    • Gift cards (if applicable)

    • Sale items are not eligible for refunds

    • Size exchanges may be allowed once, subject to availability

    • If exchange is not possible, store credit may be offered at Moture’s discretion

  • If you receive a product that is:

    • Damaged

    • Defective

    • Incorrect (wrong item delivered)

    Please notify us within 48 hours of delivery.


    Required Details:

    • Order number

    • Clear images of the product

    • Unboxing video (strongly recommended for faster resolution)

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    Important:​

    • Claims raised after 48 hours may not be accepted

    • Items reported under this category will be prioritized for replacement or refund

    • All returned items undergo a mandatory quality check at our facility.

    • Moture reserves the right to:

    • Approve the return/exchange if the product passes QC

    • Reject the request if the product does not meet the eligibility criteria

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    If rejected:

    • The product will be shipped back to the customer

    • Shipping charges may apply

  • At Moture, refunds are handled with the same level of care as your order.

    Refund Eligibility

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    Refunds are applicable only when:

    • The returned product passes quality inspection

    • The return request meets all eligibility criteria

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    Refunds are not applicable for:

    • Sale or discounted products

    • Customized or made-to-order items

    • Shipping charges (unless due to Moture’s error)

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    Refund Process

    • Once the returned item is received and approved:

    • Refunds are processed within 5–7 business days

    • You will receive a confirmation notification

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    Refund Method

    • Prepaid Orders: Refunded to the original payment method

    • Cash on Delivery (COD): Refunded via bank transfer

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    For COD refunds:

    • Customers must provide accurate bank account details

    • Moture is not responsible for delays caused by incorrect information

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    Refund Timeline

    • Processing time: 5–7 business days after approval

    • Bank reflection time: additional 2–10 business days (depending on provider)

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    Store Credit (If Applicable)

    • Prepaid Orders: Refunded to the original payment method

    • Cash on Delivery (COD): Refunded via bank transfer

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    In certain cases (such as unavailable exchanges), refunds may be offered as:

    • Store credit, which can be used for future purchases

    • Store credit validity (if applied): 12 months from the date of issue.

  • ​Cancelled orders are refunded within 5–7 business days.

    • Orders can be cancelled within 24 hours of placement, if not shipped

    • Once shipped, cancellation is not possible

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  • If an order is returned to us due to:

    • Incorrect address

    • Customer unavailability

    • Refusal to accept delivery

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    Moture reserves the right to:

    • Deduct shipping/logistics charges

    • Issue refund/store credit for the remaining amount

  • If you need help at any stage, we’re here for you.
    Email: moture.in@gmail.com

  • At Moture, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

  • We collect information you provide to us directly, such as your name, email address, phone number, shipping address, and payment details. We also collect information automatically, including your IP address, browser type, device information, and browsing behavior on our site.

  • We use your information to process orders, provide customer support, improve our products and services, send updates and promotional offers (with your consent), and ensure the security and functionality of our website.

  • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All transactions are encrypted and processed securely.

  • We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website, fulfilling orders, and serving our customers, under strict confidentiality agreements.

Still have questions?

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Reach out to our support team anytime.
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